Emai4 is committed to protecting your privacy. This document clearly explains how we collect, use, store, and protect your personal data as an emai4 platform member.
Your privacy is not merely a legal obligation for us — it is a responsibility we hold with the utmost sincerity.
All data transmitted between your device and emai4's servers is protected by 256-bit SSL encryption — the same technology used by world-class financial institutions. Your information cannot be intercepted by any third party.
Emai4 has never and will never sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. Your data belongs to you — it is not our product.
Only designated staff who require access to your data for operational purposes are permitted to view your personal information. This access is monitored, logged, and regularly audited by our security team.
Emai4 member data is stored in certified data centres with multiple layers of physical and digital security, including advanced firewalls, real-time threat detection systems, and automated daily data backups.
Emai4 fully complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia. All our data collection and management processes are designed to meet applicable local legal standards.
You have the right to access, correct, download, and delete your personal data at any time. emai4 provides a simple and transparent process for managing your own privacy preferences.
Emai4 ("we", "Platform" or "emai4.net") values the privacy of every member who uses our services. This Privacy Policy is crafted to provide a clear and transparent overview of how we handle your personal information — from the moment you register until you stop using the platform.
We believe trust is the foundation of a strong relationship between a platform and its members. That is why we keep nothing hidden in this document. Every word written here reflects our actual practices in handling your personal data.
This policy applies to all users of the emai4 platform, including website visitors, registered members, and anyone who interacts with our services via the website, mobile app, or customer support channels.
Emai4 only collects data that is strictly necessary to provide a safe, seamless, and responsible service. Below are the types of data we collect and their respective purposes:
| Data Type | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, identity card number, date of birth | Identity verification (KYC), fraud prevention |
| Contact Data | Email address, phone number, residential address | Account communications, transaction verification |
| Financial Data | Bank account number, e-wallet information | Deposit and withdrawal processing |
| Usage Data | Game records, betting history, session duration | Platform analytics, responsible gaming |
| Technical Data | IP address, device type, web browser, operating system | Account security, fraud detection |
| Cookie Data | Language preference, login status, session data | Enhanced user experience |
We do not collect sensitive data such as your medical information, religious beliefs, or political views. Financial data such as credit card numbers is processed directly by certified payment providers and is not stored on emai4 servers.
The data we collect is used solely for legitimate purposes directly related to the delivery of emai4 services. We do not use your data for purposes you would not reasonably expect.
Emai4 does not sell, rent, or disclose your personal data to third parties for commercial or marketing purposes. However, there are limited situations where we need to share certain information with trusted parties:
Your data security is our highest priority. emai4 continuously invests in sophisticated security infrastructure to ensure your information is always protected.
Retention Period: Your personal data is retained for as long as your account remains active. After account closure, we will retain your data for the minimum period required by Malaysian law — typically between 5 and 7 years — before it is securely deleted.
Emai4 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use:
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the emai4 platform.
As an emai4 member, you have full rights over your personal data. emai4 respects and facilitates the exercise of these rights.
Emai4 recognises and respects all your rights as the owner of your own personal data.
You have the right to request and receive a copy of all personal data we hold about you at any time.
If your data is inaccurate or incomplete, you have the right to request an immediate correction at no charge.
You may request deletion of your personal data, subject to legally required record-keeping obligations.
You may object to the processing of your data for specific purposes such as direct marketing at any time.
You may request your data in a machine-readable format for transfer to another platform as needed.
You may request that we restrict how we use your data in certain situations while a dispute is being resolved.
The Know Your Customer (KYC) process is part of emai4's commitment to security and regulatory compliance. Identity verification not only protects the platform from misuse, but also safeguards you as a member against the risk of identity fraud.
Documents that may be requested during the KYC process include:
All KYC documents are submitted through encrypted channels and stored to the highest security standards. These documents are only accessed by trained and authorised personnel strictly for verification purposes.
Emai4 strictly prohibits the use of the platform by individuals under the age of 18. We do not knowingly collect personal data from minors or underage individuals.
Should we discover that personal data of a minor has been collected without our knowledge, we will take immediate action to delete all such information and close the account in question. Parents or guardians who find that their child has registered an account on emai4 should contact our support team immediately.
Emai4 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Any amendments will take effect immediately upon being published on our website.
For significant changes that directly affect your privacy rights, we will notify you via:
Continued use of the emai4 platform after the effective date of any amendment is considered your acceptance of the revised Privacy Policy. If you disagree with any changes, you have the right to close your account before that amendment takes effect.
If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data, our team is ready to assist you.
You may contact emai4 via: